86 calls answered, with 14 appointments booked and 13 after-hours calls covered.

The source period covered approximately two months of live client traffic. Known internal test traffic was removed before the aggregates were calculated. The production records included call timestamps, durations, transcripts, summaries, appointment records, callback records, and outcome flags.

LegalVoice answered 86 calls. Fourteen appointment records were created, 15 callback requests were captured, and 13 calls arrived outside weekday business hours. Twenty-six calls lasted more than five minutes, showing that the workload included complete intake conversations rather than only greetings and message taking.

• 86 production calls answered after known internal test traffic was excluded.
• 14 appointment records created during the reporting period.
• 15 callback requests captured, including new-matter and existing-client needs.
• 13 night or weekend calls answered instead of being routed to voicemail.
• 26 calls longer than five minutes.

Thirty-nine of the 86 calls ended in under 30 seconds and were classified separately as hang-ups, robocalls, or misdials. Removing that caller-side noise left 47 substantive conversations.

The report counted 28 of those 47 substantive conversations as ending in either a booked consultation or a scheduled callback. That 28-of-47 measure is an operational next-step rate. It is not a retained-client rate, case-quality score, revenue figure, or causal comparison with the firm’s prior process.

The production traffic included new-matter calls, existing-client service calls, conversations in English and Spanish, after-hours calls, urgent callback requests, scheduling, and long-form fact collection. The firm still owned legal judgment, representation decisions, conflict checks, and attorney follow-up.

The useful output was not simply an answered phone. It was a reviewable operating record: what the caller said, how the call was classified, whether an appointment or callback was created, and what work remained for the firm.

The aggregates come from LegalVoice production call, appointment, and lead-intake records for the Ocasio tenant during April 16 through June 12, 2026. A known internal test number was excluded. Business hours were defined as Monday through Friday, 9:00 a.m. through 5:59 p.m. Eastern.

The page intentionally omits caller names, phone numbers, matter narratives, transcripts, and recordings. It also omits the internal report’s assumption-driven dollar scenarios because they were projections, not signed revenue. Results from one firm and one period do not guarantee results for another firm.