Practice-area workflows
Legal intake should fit the matter—not force every caller through one script.
Explore 15 law-firm workflows with distinct intake questions, urgency rules, scheduling paths, bilingual support, and after-call follow-up.
Choose a practice area to see what the system captures, when it routes to staff, and what your team receives next.
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
15 practice-specific intake playbooks
- Criminal Defense: LegalVoice separates court calls, existing clients, referrals, and new defendants before it starts intake, so a criminal defense lawyer does not waste paid attorney time on the wrong calls.
- Personal Injury: LegalVoice identifies the caller path, gathers firm-approved PI intake information, and records a configured consultation, transfer, callback, message, or staff-review outcome. Attorneys and staff retain legal and representation decisions.
- Mass Tort: LegalVoice asks campaign-specific questions, filters incomplete leads, captures consent, and keeps qualified claimants moving without burying staff in repetitive calls.
- Business Law: LegalVoice filters contract, entity, dispute, transaction, and advisory calls before booking the lawyer, while routing existing clients and referral sources with priority.
- Family Law: LegalVoice collects the facts a family law firm needs while treating domestic violence, custody emergencies, existing clients, and court-related calls differently.
- Estate & Probate: LegalVoice distinguishes planning calls, probate emergencies, existing clients, fiduciaries, and family members, then collects the details the attorney needs.
- Immigration: LegalVoice captures visa, removal, family, employment, asylum, and USCIS details while escalating urgent notices and routing existing clients cleanly.
- Employment Law: LegalVoice screens terminations, harassment, wage claims, discrimination, employer defense, and contract matters before routing or booking.
- Bankruptcy: LegalVoice identifies garnishments, foreclosure, repossession, lawsuits, tax debt, and chapter fit signals before scheduling or routing.
- Workers Comp: LegalVoice captures work injury facts, medical treatment, employer reporting, denial status, benefits, and urgent deadlines while routing existing clients separately.
- Car Accidents: LegalVoice captures the caller’s account of the collision, reported injuries, treatment, insurance, representation, and available evidence, then follows the firm’s approved consultation or escalation path without deciding fault or case value.
- DUI & Traffic: LegalVoice distinguishes DUI, traffic, license, vehicle, and related criminal inquiries, captures the caller-reported dates and documents, and uses firm-approved paid-consult, urgent-review, or staff-routing rules.
- Estate Planning: LegalVoice separates new planning inquiries from existing clients and probate matters, collects the firm-approved household, fiduciary, property, document, and timing context, and confirms the configured planning next step.
- Real Estate Law: LegalVoice separates transactions, title issues, leases, closings, landlord-tenant matters, and litigation, then captures firm-approved property and deadline context before scheduling or routing.
- Multi-Practice: LegalVoice starts with caller classification, then switches between firm-type overlays so a criminal call, PI lead, business client, vendor, and court call do not all get the same script.
Common questions
Why does each practice area need a different intake workflow?
The questions, deadlines, urgency signals, conflicts, scheduling choices, and staff handoffs differ by matter type. Each page shows those differences directly.
Can these workflows support English and Spanish intake?
Yes, when the firm enables reviewed bilingual scripts, compatible voices, translated confirmations, and a clear fallback for language or interpretation needs.