Campaign and criteria intake
Mass tort calls need eligibility screening at campaign volume.
LegalVoice asks campaign-specific questions, filters incomplete leads, captures consent, and keeps qualified claimants moving without burying staff in repetitive calls.
Campaign
specific questions
Scale
without intake chaos
Clean
eligibility records
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Why generic intake breaks
- Campaign volume breaks manual intake teams when every caller gets the same treatment.
- Wrong-campaign callers, vendors, existing claimants, and referral partners need separate handling.
- Eligibility criteria change by docket, product, injury, geography, and exposure date.
- The firm needs clean lead records, not just transcripts.
Call path
- Match the campaign: Identify the ad, product, injury type, geography, and claimant context.
- Screen eligibility: Ask required exposure, diagnosis, treatment, date, and documentation questions.
- Route exceptions: Existing claimants, urgent issues, and referral partners bypass routine intake.
- Deliver clean data: Campaign tags, qualification status, missing documents, and follow-up tasks sync out.
Mass Tort intake overlay
- Which campaign or injury are you calling about?
- When were you exposed, diagnosed, treated, or prescribed?
- What documentation do you have?
- Have you already signed with another law firm?
- What is the best next step: packet, callback, or consult?
Routing and escalation rules
- Existing signed claimants can be sent to claimant support instead of new intake.
- Referral partners and co-counsel can route to business development or campaign managers.
- Wrong-campaign callers can be tagged and transferred to a general intake path.
- High-priority injuries or deadlines can trigger immediate staff notification.