Case studies
Real PI call data. Operational outcomes with defined denominators.
These case studies use aggregate production call metrics. Individual callers, phone numbers, and firm names are intentionally omitted.
Operational outcome rate means booked-consultation or callback outcomes divided by non-junk conversations. It is not signed-client conversion, measured lift, or a causal comparison. Dollar figures are dashboard estimates, not signed revenue.
61.0%
Spanish-speaking PI firm operational outcome rate
48.2%
High-volume PI firm operational outcome rate
255
Combined answered calls analyzed
74
Combined meaningful outcomes
$5.02M
Estimated new-matter case-value pipeline surfaced
$172K
Expected fee-value proxy from dashboard assumptions
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
Spanish-speaking PI firm
- 61.0% operational outcome rate in this descriptive sample.
- 145 answered calls analyzed, 77 non-junk conversations, and 47 booked-consultation or callback outcomes.
- $5.02M in estimated new-matter case value surfaced and $136K expected fee-value proxy from dashboard assumptions.
High-volume PI firm in a major metro market
- 48.2% operational outcome rate in this descriptive sample.
- 110 answered calls analyzed, 56 non-junk conversations, and 27 booked-consultation or callback outcomes.
- $90K conservative fee-value potential and $36K expected fee-value proxy from dashboard assumptions.