Office phone system and human call analytics
Know what happened on every call your staff handled.
LegalVoice turns your office phones into a reviewed call workspace for reception, intake, paralegals, attorneys, and managers.
Every human call can be recorded, transcribed, summarized, scored, routed, and tied to a next step so managers stop guessing where leads and client follow-up are breaking down.
1,248
human calls analyzed
96%
recording coverage
42
coaching moments found
24/7 intake coverage
Never let nights, weekends, or overflow calls disappear into voicemail.
Human handoff when needed
Escalate sensitive or low-confidence situations to staff without friction.
Reviewable call records
Keep transcripts, summaries, and follow-up context in one place.
The manager view over human calls
- Review real office phone calls across reception, intake, paralegal callbacks, attorney handoffs, and provider calls.
- See call recordings, transcripts, summaries, owners, outcomes, missed-call leakage, callback SLA, and open next steps.
- Find revenue-risk calls, frustrated-client calls, weak transfers, overdue callbacks, and calls that need manager review.
Human staff scorecards
- Score reception, intake, paralegals, and attorneys on empathy, intake completeness, disclosure quality, professionalism, and follow-through.
- Measure speed to answer, missed calls, transfer quality, consult booking, callback completion, and unresolved promises.
- Search by caller, staff member, practice area, outcome, sentiment, transcript text, recording status, or CRM note.